How to use 9-1-1

 

For non-emergency calls, dial (712) 243-2204

What is 9-1-1? 9-1-1 is the telephone number that provides direct access to police, fire and medical in an emergency. A 9-1-1 call goes over a dedicated telephone line to the Cass County 9-1-1 Center in Atlantic and trained personnel then send the emergency help needed.

Facts – When should you call 9-1-1?

We accept 9-1-1 calls for any situations requiring an emergent public safety response. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It’s better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.

Examples of When to Call 9-1-1:

Heart attack or stroke

House fire

Domestic violence

Burglary or theft in progress

Car accidents

Suspicious activities

Anything else that seems like an emergency!

Do not call 9-1-1:

For information

Improperly parked cars

When the power is out

Weather information

To report a broken fire hydrant

To get a ride for doctor’s appointment

For paying tickets

For your pet

As a prank

Never Prank Call 9-1-1

It’s a prank call when someone calls 9-1-1 for a joke, or calls 9-1-1 and hangs up. If 9-1-1 lines or call takers are busy with prank calls, someone with a real emergency may not be able to get the help they need.

Another reason not to prank call 9-1-1 is that it is against the law and you will be prosecuted to the fullest extent of the law. Iowa Code 718.6 states that “A person who telephones an emergency 9-1-1 communications center knowing that the person is not reporting an emergency or otherwise needing emergency information or assistance commits a simple misdemeanor.